SCN Magazine’s Spotlight on Service

July 2012 - SCN Magazine asked integrators, “Service – is it the future of your business?”. Verrex Director of Global Managed Services, Carl Edolo, provides his insights on 24/7 help desk support, matching service offerings to what clients really need and learning how to define & execute a superior service experience.

 

Read the article: Service - is it the future of your business?