AV Service Technician
Hong Kong Office - Kowloon Bay, Kowloon
Status: Full Time, Employee
Relevant Work Experience: 2 to 5+ Years
Responsibilities:
Service Delivery
Provide telephone and onsite service and preventive maintenance visits for all Verrex customers, including Verrex Service
Agreement Customers and 220 (Time and Materials) Customers as assigned by Service Management.
Complete all service visits in accordance with instructions as indicated on work orders. Bring all questions regarding scope of work, or all customer requests for tasks outside the current scope of work, to Service Department Management.
Work overtime as requested and as necessary to meet deadlines and customer demands.
Service and Support Administration
Complete and submit all necessary written and electronic documentation for all service visits, including work orders, equipment lists, preventive maintenance checklists, repair forms, and follow-up emails. Submit copies of relevant documentation to customer.
Assist Service Team with documentation of open service items in system of record. Take ownership of all open items assigned to you for resolution by performing any necessary technical research and communicating progress to Service Team.
Take ownership of expediting equipment repairs in the field, including contacting manufacturers and repair houses for case / RMA information, completely filling out all Verrex paperwork, and setting proper expectations with customers regarding equipment turnaround time.
Perform mark-ups of onsite as-built drawings as equipment changes and modifications are made. Bring back markups to Verrex Operations Manager for processing, and return updated drawings to customers.
Assist fellow technicians by providing installation / troubleshooting guidance.
Sales, Customer Service and Relationship Management
Clearly communicate arrival and departure time to both customers and Verrex Service Team. Follow-up proactively in the event of delayed arrivals.
Promote Verrex 220 (Time and Materials) services for all out-of-scope work. Promptly bring potential sales leads to the attention of Sales and the Service Team immediately.
Develop and maintain strong professional relationships with existing Service Agreement Customers.
Notify Service Management of all customer feedback, and highlight potential service issues.
Operate Verrex-supplied vehicle for travel to and from Verrex offices, customer sites and training locations as required, in accordance with all applicable traffic laws.
Maintain vehicle in accordance with Verrex Fleet Guidelines. Promptly notify Fleet Management for all vehicle service needs or issues.
Maintain vehicle stock of all required tools and supplies. Promptly request equipment that needs to be ordered or restocked.
Maintain personal stock of Verrex and user-furnished tools and supplies.
Knowledge and Trainging
Maintain CTS Certification.
Attend all Verrex-sponsored training days.
Attend all offsiye manufacturer and equipment specific trainings as dicteted.
Maintain / expand industry knowledge through all Verrex-approved media as dictated by job and customer demands.
Understand principles of building and maintaining audiovisual systems, utilizing appropriate reference materials.
Understand how to use all tools as necessary to fabricate and field-engineer solutions.
General Policy and Best Practices
Check Verrex Schedule Board nightly to receive the next day's work assignments.
Adhere to Verrex dress code whenever on a customer job site or Verrex office.
Keep work areas safe, clean and organized.
Submit timesheets daily.
Compensation offered is commensurate with experience and includes a comprehensive company benefits package. Qualified candidates interested in joining a challenging, growth-oriented organization are encouraged to send their CV/resume, including salary requirements to
hr@verrex.com.
All CV's are kept strictly confidential.
