Verrex GMS™: VNOC Services
Solutions designed to monitor and manage video and audio conferencing environments ensuring trouble-free, effective and consistent communication across single or multiple time zones.
Device + Network Monitoring
Verrex’s centralized software management system, Symphony, proactively monitors conferencing devices and networks ensuring
reliable and always-available access to system resources. Should Symphony discover a stability or connectivity issue, the
system immediately launches protocols established by the client.
These steps may include creating a trouble ticket in the system,
notifying onsite support personnel and/or the network provider.
Device Management
VNOC services include remote management of integrated
and infrastructure devices across the videoconferencing system
including endpoints, MCUs, gateways and gatekeepers. As part
of this solution, Symphony stores vital system configuration
information, monitors and performs software upgrades and
maintains a current list of all deployed systems – globally. The
GMS VNOC team of certified technicians performs systems
testing as necessary and resolves any issues.
Bridging Services
Verrex offers both hosted and managed video bridging services.
Hosted clients take advantage of Verrex videoconference
bridges, which include high-definition MCU ports, security devices
and gatekeepers. Verrex also provides the infrastructure required
to support unlimited IP to IP high-defintion conferences. Managed
bridging allows clients to leverage their own purchased MCU
equipment – clients simply provide GMS video experts secure
access to their network.
Conference Scheduling + Reservation Management
Scheduling video and audio conference meetings falls to the
VNOC. Along with traditional reservation methods – requests
taken by phone, e-mail, etc. by live reservationists – Symphony
allows clients to schedule their own meetings and reserve rooms
via a web-based reservation system. The web-based system is
available in multiple interfaces including HTML, Flash and
Silverlight.
Conference Management
Once reserved, Symphony automates meeting launch and
breakdown processes as per an organization’s pre-set criteria.
Numerous parameters are configurable including setup times,
startup messaging, teardown messaging, conflict management
and may other processes that regulate a complex deployment.
Live attendants provide multi-language, real-time conference
coordination and monitoring including adding or removing sites,
modifying on-screen layouts and extending meetings beyond
scheduled times.
Problem Management
Verrex VNOC services provide clients with a single point of
contact to manage all video and audio conference support
requirements, regardless of vendor or service provider. Tier 1
and Tier 2 support technicians troubleshoot issues remotely,
dispatch additional resources as needed and provide advanced
troubleshooting.
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