GLOBAL AV SERVICE DESK
At the heart of Verrex Managed Services is the Global Service Desk. From emergency dispatch service to remote phone support to scheduling onsite visits, Verrex‘s 24/7 Global Service Desk is the central point for identifying, ticketing, tracking, managing, and resolving AV service and support needs.
Connect with Verrex's Global AV Service Desk.
+1 800 303 8170
UK + Europe
+44 (0) 8000 542 260
+852 800 906 192 Hong Kong
+65 800 852 3980 Singapore
+86 400 120 9073 Shanghai
Verrex is pleased to announce that as of June 1st we have implemented the first phase of the reopening of our US based offices in New Jersey, Massachusetts, California, and Texas.
The health and safety of our employees remains the Company’s number one priority. Our COVID-19 Workplace Re-opening Safety Plan represents our current practices regarding the recommended operation of our offices. These protocols align with the Centers for Disease Control (CDC) and World Health Organization (WHO) recommendations to the greatest extent possible with all offices complying with applicable state and local laws.
Our Global Managed Service Desk (accessible by email and toll free numbers listed on this page) is operating as normal with no impact on processing time of support tickets. Field based support experts are operating at normal levels supporting onsite service and preventative maintenance requests.
Visitor restrictions remain in place during this phase of reopening. Meetings will continue to take place virtually to ensure the protection of both employees and visitors. Should there be a business related matter that requires the onsite presence of a vendor representative at a Verrex office, prior approval must be obtained by Verrex Management at least 24 hours prior to the proposed visit. All visitors that are preapproved must follow visitation protocols.
Vendor visit approval for the Mountainside, NJ office will be coordinated by Drew Novelli, Purchasing Supervisor (firstname.lastname@example.org).
Vendor visit approval for the Wilmington, MA office will be coordinated by Bill Chamberlin, Vice President of Global Sales (email@example.com)
Vendor visit approval for the Cypress, CA office will be coordinated by John Powell, West Coast General Manager (firstname.lastname@example.org)
For support and advice on reopening your office space, please visit our Workplace Re-entry Solution Center.
In addition to returning to our offices, we are just as excited to be returning to the field in support of our clients as we move forward in this unique and challenging year.
Wishing everyone in the Verrex Community our best,
Thomas G. Berry, Jr., CTS
Just wanted you to know both of the technicians you sent out did great jobs. We appreciate the extra effort they took on the rooms and the eye for detail they had for getting things running perfectly. 5 Stars!
I was just informed in my staff meeting that the Engineering VP told the CIO the demo “blew the customer out of the water. They were very impressed”. Thank you all for the support!
I wanted to tell you that we are extremely pleased with the project and that every interaction with every Verrex employee from start to finish has been incredibly professional. Verrex did an absolutely fabulous job and I just thought it was very important to let you know that. I would highly recommend you to everyone.