GLOBAL AV SERVICE DESK
At the heart of Verrex Managed Services is the Global Service Desk. From emergency dispatch service to remote phone support to scheduling onsite visits, Verrex‘s 24/7 Global Service Desk is the central point for identifying, ticketing, tracking, managing, and resolving AV service and support needs.
Connect with Verrex's Global AV Service Desk.
+1 800 303 8170
UK + Europe
+44 (0) 8000 542 260
+852 800 906 192 Hong Kong
+65 800 852 3980 Singapore
+86 400 120 9073 Shanghai
Service Desk Notices
To our valued clients and partners,
The COVID-19 outbreak and global/national/local responses continue to be a rapidly developing situation and the safety of both our Verrex team and their families and our Clients remains our number one priority. Based on the latest developments, Verrex has enacted various procedures and action plans in order to ensure our employee and client safety and ensure that we continue to provide exemplary service for our clients.
Effective today, March 16th, we have implemented a work from home (WFH) plan for employees that have the capability. All current in-person meetings will not be canceled but will be switched to video or audio conferencing in order to ensure business continuity. For those meetings that are owned by Verrex, the meeting organizer will be sending out an updated invite with video and/or audio capability. This weekend we also recalled all of our staff that were engaged on remote or travel based assignments to ensure they were able to return to their families. The goal of these measures is not only to ensure the safety of our team but to minimize the exposure and risks within Verrex and client offices as well.
If you are currently engaged with Verrex on any ongoing or soon to begin integration based projects, your project manager and account executive will be in touch to discuss any potential impacts due to travel, site, or company related restrictions.
Our Global Managed Service Desk, accessible by email and toll free numbers continue to operate as normal and there is currently no impact on processing time of support tickets. Additionally we continue to be committed to providing prompt, best-in-class support to all clients with mission-critical audio visual systems. Our Tier 1 and Tier 2 support experts remain available to assist with any technical questions or interruption to services required.
Our internal COVID-19 Task Force will continue to monitor the situation and recommendations being shared by the CDC, WHO, and government agencies and make additional adjustments as required. We will update you of any major developments and appreciate your patience and understanding as we collectively navigate this situation. If you have any questions, please do not hesitate to reach out to your local Verrex point of contact, via email (firstname.lastname@example.org), or the Global Managed Service Desk email and phone numbers listed below.
Our thoughts are with all those being affected during the current situation and we hope that you, your colleagues, and your families remain healthy.
Thomas G. Berry, Jr.
Just wanted you to know both of the technicians you sent out did great jobs. We appreciate the extra effort they took on the rooms and the eye for detail they had for getting things running perfectly. 5 Stars!
I was just informed in my staff meeting that the Engineering VP told the CIO the demo “blew the customer out of the water. They were very impressed”. Thank you all for the support!
I wanted to tell you that we are extremely pleased with the project and that every interaction with every Verrex employee from start to finish has been incredibly professional. Verrex did an absolutely fabulous job and I just thought it was very important to let you know that. I would highly recommend you to everyone.